If you’re looking for a reliable, straight-talking Gas Safe engineer in Stoke-on-Trent, you’re in the right place. I’m Usman, a fully Gas Safe registered engineer, and I handle every job myself — no subcontractors, no sales teams, just honest and professional service.
Call today for a free quote.
✔ All work carried out personally by Usman
✔ Upfront pricing — no hidden costs
✔ Fast quotes available via WhatsApp
✔ Emergency callouts available 7 days a week
Transparent pricing: fixed quote agreed in writing before work starts
Boiler Installation
Warmth you can trust, comfort you deserve.
Boiler Repair
Fast, reliable boiler repairs you can trust.
Plumber
Where problems flow out and solutions flow in.
Emergency Plumber
24/7 plumbers you can trust.
Tell me the symptoms; share photos/error codes. I'll confirm the smartest next step—repair, service, or survey.
I protect floors/worktops, run safety checks, diagnose methodically, and confirm the plan in writing before any extra spend.
You get clear notes and practical tips. If anything needs a tweak, you'll speak to me—the same person who did the job.
Based on Google Reviews
Posted on Shuma BegumTrustindex verifies that the original source of the review is Google. Usman carried out the gas safety inspection and plumbing report with a high level of professionalism and care. He was incredibly thorough, making sure no detail was overlooked, and he explained his findings in a way that was easy to understand.Posted on Rachel HoneyTrustindex verifies that the original source of the review is Google. I had Usman come out and service my boiler in Norton. He was fantastic from the very first communication; responsive, friendly, polite. Turned up when he said he would. Communicated when he was on his way. Was friendly, efficient and explained what he had done and what I needed to be aware of. Took the time to really speak to me and talk me through everything which I massively appreciated. Left no mess at all. In future I will be calling him for any and all my plumbing needs. Above 5 stars!Posted on Miraj PatelTrustindex verifies that the original source of the review is Google. Had a boiler service and a gas certificate done last minute by Usman. He is a great guy and provided amazing advice for me. If you live in the Stoke on Trent area I cannot recommend him enough!Posted on Megan KirkTrustindex verifies that the original source of the review is Google. So pleased. Asked for some advice to avoid an heavily call out fee. Usman offered remote support and guidance and fixed my hot water. What I needed after a 13 hour day at work. Call him for your emergency boiler needsPosted on Natalie SandelTrustindex verifies that the original source of the review is Google. Had an emergency boiler breakdown in Hanley late at night and contacted BrightBurn Solutions. Usman came out around midnight and quickly diagnosed the issue. He managed to get the boiler working temporarily so we had heating and hot water again overnight. He then returned later with the correct parts and completed the boiler repair, testing everything to make sure it was running safely and properly. What I appreciated most was the honesty – he didn’t try to push a new boiler installation and instead focused on repairing the existing boiler properly. If you’re looking for a reliable gas engineer in Hanley or Stoke-on-Trent for boiler repairs, I would definitely recommend BrightBurn Solutions. Professional, knowledgeable and very responsive.Posted on Alex LoweTrustindex verifies that the original source of the review is Google. Great service in Stoke-on-Trent. The boiler engineer, Usman, quickly fixed the issue and communicated clearly throughout the visit. Very professional and much appreciated.Posted on Roy MahlaseraTrustindex verifies that the original source of the review is Google. Five star service from BrightBurn Solutions – Boiler & Gas Services. Usman carried out a boiler service in Chell Heath, Tunstall and was very professional, punctual and thorough. He completed all the safety checks, testing and explained everything clearly. It’s reassuring to have a Gas Safe engineer in Tunstall who takes the time to do the job properly. Highly recommend if you need a boiler service in Stoke-on-Trent or Tunstall area. Friendly, reliable and great service from start to finish.Posted on Anders ZakrissonTrustindex verifies that the original source of the review is Google. I had a a central heating health check and a hot water check done by Usman at BrightBurn Solutions. He was very professional, and he turned up on time, which is so important. Other trade people should follow his example.Posted on JJTrustindex verifies that the original source of the review is Google. Great and friendly service. I'm a landlord. Usman arranged the property access, time etc. with letting agent and tenant and the job has been done quickly and very efficiently. Nice work, Usman 👍 I'd definitely recommend BrightBurn! 😊Posted on Lauren EvansTrustindex verifies that the original source of the review is Google. So pleased with the service. I was looking for an emergency plumber in Stoke on Trent & Usman was able to attend within 24 hours to resolve a pressure issue on our boiler. Usman was knowledgeable, really friendly, and left everything spotless afterwards. Definitely will use as our regular boiler/gas engineer!Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Call us now for a fast, friendly response seven days a weekys a week, no waiting around.
FAQ’s
Yes. If I can help over the phone, I will—no charge.
No. WhatsApp photos usually suffice. If I need to visit first, I’ll say so.
Only if the scope changes once opened up (e.g., seized valves). I’ll pause, explain options, and get approval first.
Yes—current registration; ID shown on arrival.
Yes—regular/system to combi is common locally. Photo-based quotes are typically accurate; I confirm on site before work starts.
Limited capacity. I prioritise gas leaks, no heat/hot water, and active leaks. If same-day isn’t realistic, I’ll stabilise and confirm the next slot.
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