Boiler Repair Stoke-On-Trent
Need a calm, capable engineer who won't guess at parts? With BrightBurn Solutions – Boiler & Gas Services, you get clear diagnostics first, a make-safe plan if parts are delayed, and written notes you can refer back to.
"No drama—explained the fault, stabilised the system and returned with the part when promised."
Same-day help across Stoke-on-Trent
Every gas boiler repair visit starts with listening: error codes, noises, smells, pressure behaviour, hot-water quirks. We then conduct tests in a logical order, including visual checks, electrical safety checks, gas rate checks where relevant, combustion analysis where appropriate, and component-level testing. The goal is to find the root cause, not just the symptom that’s shouting loudest.
We prioritize emergency calls and provide realistic arrival windows with live updates.
We arrive with common consumables, test kit and protective sheets to diagnose efficiently.
You'll speak directly with the engineer who attends—no call-centre scripts, no pushy sales.
Faults we fix (diagnostics first)
Every visit starts with listening: error codes, noises, smells, pressure behaviour, hot-water quirks. We then run tests in a logical order to find root-cause, not just the symptom that's shouting loudest.
Common Issues
- Intermittent lockouts
- Pressure loss
- Kettling
- Fans that won’t start
- Stuck diverter valves
- PCB and sensor faults
- Ignition failures
- Blocked condensate
Error Codes We Handle
- F28/F29, EA, E133, L2
- Flame loss/ignition lockouts
- Low pressure
- Overheating
- “Gurgling” or kettling
- Radiators heating unevenly
- Hot water cutting out
How we diagnose & stabilise
Good repairs are built on good information. We record readings (voltages, resistances, gas rate as applicable) so we can prove the fault and the fix. If the situation is unsafe or at risk of escalating, we’ll make safe immediately and explain the implications before continuing.
Photo checklist for fastest triage: front view, data plate, underside pipework/valves, pressure gauge, any displayed error code.
Need credentials? All gas work is carried out by a Gas Safe registered engineer; you can verify details on the Gas Safe Register. We’re happy to share our ID in advance and show it on arrival.
Prices & call-out info
We keep pricing straightforward. We base our pricing on a brief survey, so your figure reflects your boiler model, access, and the likely scope of work. Share photos for a fair range; we confirm a fixed scope before work starts.
Transparent Pricing
For guidance on attendance and diagnostics rates, see the diagnostics & repair rates on our pricing page. After we’ve assessed the fault, we’ll agree the next step in plain English and note it in your job record.
Compare Quotes
If you’ve been comparing options for boiler repair stoke-on-trent, ask for like-for-like quotes that include proper diagnostics, photos and notes. That way you’re comparing real scope—not guesswork.
Repair vs replace (calm, numbers-led)
We never push a replacement when a sensible repair will restore reliability. Equally, if a boiler is near the end of its economic life, we’ll say so and set out the numbers.
If you’d like app control or zoning, see our smart thermostat installation for popular setups and coaching.
When to Repair
- Single component failure
- Parts readily available
- Good overall system condition
- Recent efficiency improvements
- Cost-effective solution
When to Consider Replacement
- Multiple component failures
- Parts difficult to source
- Declining efficiency
- Frequent breakdowns
- Age and economic factors
If you decide the time is right to explore new options, read our new boiler options for the pros/cons and process on boiler installation page—no pressure, just facts to help you choose.
Brands We Repair
Worcester Bosch
Vaillant
Ideal
Baxi
Glow-worm
Viessmann
Main
Potterton
Vokèra
Neat copper pipework and filter after boiler swap in a kitchen cupboard
Why choose us
We arrive prepared, protect floors and surfaces, and explain each step before we do it. We follow manufacturer literature and document what we find.
We're comfortable across Worcester, Vaillant, Ideal, Baxi and others. We respect your time with realistic ETAs and updates.
We'll explain what failed, why, what's urgent, and what can wait. No guesswork, just clear diagnostics and honest recommendations.
Recent local fixes
A properly set-up system is quieter, cheaper to run and kinder to the boiler. We’ll optimise flow temperatures for your emitters, balance radiators for even heat, and recommend controls that suit your routines.
Pressure loss in Fenton
Found a slow weep at an auto-air vent and a leaking valve spindle. Made safe, ordered parts, and advised on water treatment to prevent repeat issues.
Intermittent F-code near Hanley
Combustion readings pointed to a failing fan. Verified with voltage and resistance checks, sourced OEM fan, and performed post-fit tests.
No-hot-water in Trentham
Traced to a sticking diverter valve and a tired flow switch. Stabilised settings, returned next day with parts, full function restored and notes shared.
FAQs About Boiler Repair
Do you stock common parts or order same/next day?
We carry common consumables and a small range of parts. If we don’t have your specific item, we’ll source same/next-day where possible and give you a return slot.
What checks do you run before replacing anything?
Visual inspection, electrical safety, tests across the suspect circuit, and where appropriate combustion checks. We prove the fault first, then replace.
Can you stabilise the system if parts are delayed?
Usually, yes. We’ll isolate the fault, adjust settings where safe and explain how to run the system until we return.
Do you work on Worcester/Vaillant/Ideal/Baxi models?
Yes. We’re brand-agnostic and follow manufacturer literature for correct testing and part replacement.
Will I get notes I can share with a landlord or insurer?
Yes—digital job notes with findings, photos and advisories are provided after the visit.
My boiler keeps losing pressure—can you help?
We’ll find whether it’s a system leak, a faulty expansion vessel or a safety valve issue, then set out the fix and any preventative steps.
Book diagnostics or make-safe
Got photos of the fault screen or the cupboard layout? Send them over and we’ll reply with a plan, a realistic arrival window, and clear next steps—no commitment until you’re happy with the scope.