Brightburnsolution
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Legal & Policies

This page sets out who we are and the terms that apply when you use our website or book our services. It also explains how we handle your data, cookies, cancellations, complaints and safety obligations.

Quick navigation:

Company details · Booking & service terms · Emergency call-outs · Cancellations & refunds · Complaints · Website terms of use · Privacy notice · Cookies · Safety & compliance · Changes to this page

1) Company details

Trading name: BrightBurn Solutions – Boiler & Gas Services

Legal entity: BRIGHTBURN SOLUTIONS LTD (private limited company)

Company number: 15930319

Registered office: 130 Meaford Drive, Stoke-on-Trent, Staffordshire, United Kingdom, ST3 2BQ.  

The registered office is a correspondence address, not a public showroom. Please use the contact form to arrange visits.

Gas Safe registration: 957308 — check us on the Gas Safe Register.

Area served: Stoke-on-Trent and surrounding towns (Newcastle-under-Lyme, Stone, Stafford, Crewe, Congleton, Alsager, Kidsgrove, Trentham, Barlaston, etc.).

How to contact us: Use the contact page (you can call, WhatsApp with photos, or request a call-back).

Opening hours: Appointments by arrangement; limited out-of-hours capacity for urgent issues.

2) Booking & service terms

These terms apply when you book a survey, call-out, installation, repair, service or inspection.

Quotes & scope

  • We’ll give a written scope before work starts. If something changes once opened up (e.g., seized isolation valve, brittle pipework, access adjustments), we pause, explain options, and only proceed with your approval.
  • Photo-led estimates are useful for a range; fixed quotes follow a short survey where needed (flue routes, gas sizing, access).

Pricing & payment

  • Rates and guide ranges are shown on our Pricing page. Any parts or extra time are agreed first.
  • Payment is due on completion of each visit unless stated otherwise on your quotation. We accept common UK payment methods.
  • For multi-day or high-value work, we may request staged payments (outlined within your quote).

Access & protection

  • Please ensure a responsible adult is present, with clear access to the appliance/area, stop taps, meters and safe parking nearby.
  • We use floor and surface protection and work respectfully in occupied homes.

Parts, warranty & workmanship

  • We fit manufacturer-approved or equivalent-quality parts where appropriate. Any manufacturer warranties sit with the manufacturer.
  • Our workmanship guarantee covers the specific work we carried out; we’ll set the duration in your paperwork. It doesn’t cover unrelated faults, pre-existing issues, consumables, or damage from misuse/frozen pipes/power surges, etc.

Safety & compliance

  • Gas work is performed by a Gas Safe registered engineer; ID shown on arrival. Documentation (commissioning, Benchmark, CP12) is supplied digitally where applicable.
  • We follow manufacturer literature and current standards for flueing, ventilation, condensate and electrical interlocks relevant to the appliance.

3) Emergency call-outs

We prioritise active leaks, no-heat/no-hot-water and safety-related issues. We’ll give an honest ETA window based on traffic and workload.

Make-safe first: We stop damage and stabilise the system (isolate/cap/temporary fix). If special-order parts are required, we’ll book a return visit. For insurance claims, we can provide simple written notes and photos on request.

4) Cancellations & refunds (consumer info)

Cooling-off (off-premises/remote bookings): If you book as a consumer (not a business), you generally have 14 days to cancel services you arranged online/phone.

Urgent work waiver: If you ask us to start within the 14-day period (e.g., urgent repair/inspection), you acknowledge that:

  • You will lose the right to cancel once the service is fully performed; and
  • If you cancel after we’ve started, we may charge a proportionate amount for work done, parts obtained or costs we cannot recover.

How to cancel: Use the contact page with your name, address, contact details, booking date/time and the service you wish to cancel.

Refunds: Where a prepayment applies and you’re due a refund under these terms, we’ll process it to the original payment method promptly (usually within 7–10 working days, banks permitting).

5) Complaints & escalation

We aim to resolve issues quickly and fairly.

  1. Tell us first: Message via contact with the job address, date and summary.
  2. Our response: We normally acknowledge within 2 working days and propose next steps within 10 working days.
  3. Safety concerns (gas): You can check credentials or raise safety concerns with the Gas Safe Register.
  4. Further help: For consumer rights guidance you can contact Citizens Advice Consumer Service.

6) Website terms of use

  • Content: We try to keep information accurate and current, but details (prices, availability, specifications) may change. Nothing on the site is technical advice specific to your property until we survey.
  • Your use: Don’t attempt to disrupt the site, mine data, or copy content at scale.
  • Intellectual property: Text, images and layout are owned by BRIGHTBURN SOLUTIONS LTD or our licensors. You may print/save single copies for personal use only.
  • Links: Third-party links are provided for convenience; we’re not responsible for their content.

7) Privacy notice (UK GDPR)

Who controls your data? BRIGHTBURN SOLUTIONS LTD is the data controller.

Data we collect

  • Contact details (name, address, phone, email), photos/videos you share (e.g., boiler data plate, fault area), job notes and certificates.
  • Technical data from site use (IP, device/browser, general location), cookie choices (see Cookies section).

Why we use it (lawful bases)

  • To provide quotes and perform the contract you request: scheduling, attendance, diagnostics, installs/repairs, certificates, invoicing.
  • Legitimate interests: managing diaries, improving service, preventing fraud, keeping concise job histories for aftercare.
  • Consent: optional marketing (if you opt in); analytics cookies (if you accept).
  • Legal obligations: safety records, tax/accounting, compliance documentation.

Sharing

  • We use reputable providers for email, file storage, scheduling/field notes, invoicing and payments. Where you choose to message via platforms like WhatsApp, your use is also subject to their terms/privacy.
  • We do not sell your personal data.

Retention

  • Job records and safety documents are kept for periods consistent with legal/accounting requirements and sensible aftercare. If you ask us to delete non-essential data, we’ll do so where legally possible.

Your rights

  • Access, correction, deletion, restriction, portability, and objection (including to marketing). You also have the right to complain to the UK Information Commissioner’s Office (ICO).
  • To exercise rights, contact us via contact. We’ll respond without undue delay.

Security

  • We take reasonable technical and organisational measures appropriate for a small trade business (role-restricted access, device security, secure cloud services).

8) Cookies

What we use them for

  • Essential cookies: to run the site (security, forms).
  • Analytics (optional): to understand visits and improve pages (only with your consent).
  • Functionality (optional): remember your preferences (e.g., cookie banner).

You can manage consent via the cookie banner and most browsers allow you to block or delete cookies. Blocking optional cookies won’t affect essential site features but may reduce analytics accuracy.

9) Safety & compliance badges

  • Gas Safe Register: 957308 — always ask to see ID on arrival.
  • We follow applicable manufacturer literature and current standards for gas, flueing, ventilation, condensate and electrical interlocks relevant to the appliance type.

10) Changes to this page

We may update this page to reflect law or service changes. Material updates will show a new “Last updated” date. Historic versions available on request.

Contact

Questions about these terms, your data, cookies or a booking? Please reach us via the contact page and we’ll get back to you promptly.

Notes for your developer (not visible to customers):

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