Gas Safe Registered
ID shown on arrival
About BrightBurn Solutions – Boiler & Gas Services
Clear, honest pricing—so you can decide fast. The guide rates below cover our most common jobs across Stoke-on-Trent (and nearby). For a fixed quote, send a few photos on WhatsApp or book a quick survey.
Why BrightBurn exists?
BrightBurn Solutions – Boiler & Gas Services was set up with a simple promise: do the job properly, explain it clearly, and respect your home and time. Too many people told us they’d been left waiting, kept in the dark, or handed vague paperwork. So we flipped the experience: realistic arrival windows, dust sheets down first, tidy, serviceable pipework, and plain-English updates at each step.
We keep things lean and personal. You’re not passed around a call centre; you deal with the same person end-to-end. Quotes are fast (often from WhatsApp photos), paperwork is digital, and the scope is agreed before any spend. It’s the rhythm of a family-run gas company where word-of-mouth matters more than slogans.
Meet Usman
The person who turns up
I'm Usman - Founder & Lead Engineer
I keep limited emergency capacity for no-heat, active leaks and vulnerable households; if same-day isn't realistic, I'll stabilise the situation and book the next achievable slot.
What you can expect:
- Straight talk: If a targeted fix is best, I’ll say so. If planning an upgrade is smarter long-term, I’ll show the numbers and let you decide.
- Neat, serviceable work: Parallel pipe runs where sensible, clearly labelled valves, unobtrusive routing for future access.
- Clear documentation: Digital notes and compliance records before I leave.
- Aftercare that answers: If something needs a tweak, you speak to me—the same person who did the job.
Triage with photos
Send symptoms and any error codes. Photos of the boiler/data plate and the cupboard help me plan parts and access. This initial assessment ensures I arrive prepared with the right tools and components.
On the day
I protect floors/worktops, run safety checks, and diagnose methodically—no guesswork. We agree the plan in writing before any extra spend. You’ll see the diagnostic process and understand exactly what needs attention.
Delivery & handover
I complete the agreed task, commission where required, test in front of you, and email notes and practical tips. You’ll see the system working correctly before I leave and receive digital documentation.
Aftercare
Optional reminders, guidance on seasonal settings, and a single point of contact. Whether it’s adjusting your thermostat for winter efficiency or answering a quick question, I’m available.
If you’re comparing options, the service hubs lay out specifics: Boiler installations, Boiler repairs, and Servicing.
Safety, training & insurance
Gas work must be carried out by a registered professional. I maintain current Gas Safe registration and show ID on arrival. I follow manufacturer literature and UK guidance for combustion analysis, ventilation, and flue checks—and I document what I do so everything is traceable.
You can confirm registration on
the Gas Safe Register.
Manufacturer-approved parts where available; commissioning to spec; settings tuned for reliability, not headline claims.
I’m fully insured; documents
available on request.
If you were searching for a gas safe engineer stoke-on-trent, that's the level of care to expect—calm, evidence-led, safety-first.
Pricing & quoting philosophy
Clarity first—no surprises.
Defined scope before work:
You’ll know what the visit includes and what could vary (e.g., seized valves spotted during
diagnosis).
No pressure:
If the scope needs to change, I
pause, explain options and get
approval before proceeding.
Right-sized quoting:
Many jobs can be priced
accurately from photos; where a
brief survey is smarter, I’ll say so.
Prefer to compare first? See the pricing guide for typical scenarios. Ready to move? Book a visit or send photos with your enquiry—whatever’s easiest.
Coverage across Stoke-on-Trent & nearby.......
Based in Blurton, I plan routes around the A50/A500/M6 so ETAs are realistic. Most days I'm in Stoke-on-Trent, with regular work across Newcastle-under-Lyme, Stone, Cheadle, Stafford, Crewe, Congleton, Sandbach and nearby villages. If you're looking for a local heating engineer stoke-on-trent, being nearby helps with response times—and with aftercare if you need adjustments later.
Coverage Area:
As a staffordshire gas engineer, I also know the seasonal quirks—cold-snap condensate issues, term-time access near busier roads—and I schedule accordingly.
Meet Usman (your engineer)
Good outcomes start with good kit. I carry the test gear needed for safe, evidence-based decisions (gas rate, flue-gas analysis, electrical checks, system-water testing). I work across major UK brands and source parts from reputable suppliers. No corner-cutting on the pieces that decide safety and reliability.
Good outcomes start with good kit. I carry the test gear needed for safe, evidence-based decisions (gas rate, flue-gas analysis, electrical checks, system-water testing). I work across major UK brands and source parts from reputable suppliers. No corner-cutting on the pieces that decide safety and reliability.
Reviews & proof you can rely on
I won't paste reviews here, but themes are consistent: turns up when promised, tidy, labelled work, clear options with no pressure, fair on price, and available after the job if questions crop up. That's why so much new work comes from recommendations rather than adverts.
FAQs: About BrightBurn
Do you sub-contract?
No. I quote, do the work, and stand behind it.
Can you quote from photos?
Often, yes. Clear pictures and a short description usually give a reliable range; if a quick site check is smarter, I’ll say so.
Are you insured?
Yes—fully insured. Proof available on request.
Repair or replace—will you help me decide?
Always. If a repair is sensible, I’ll say so. If replacement is smarter, I’ll show the numbers and timing before you choose.
Evenings or weekends?
Limited capacity for urgent issues (no heat, active leaks, vulnerable households). If same-day isn’t realistic, I’ll stabilise and confirm the next slot.
Do you work on all main boiler brands?
Yes—Worcester, Vaillant, Ideal, Baxi and others—using manufacturer guidance (no guesswork).
How do you keep jobs tidy?
Protection down first, neat routing, labelled valves, and a clean down before I leave—serviceable work you (and the next engineer) can live with.
Ready to talk?
If you want a gas safe engineer stoke-on-trent who turns up, explains things clearly and does the job properly, I’d be happy to help.
Or send photos with your enquiry for a faster quote.